Troubleshooting ITS Software Permissions on Workstations

Here is what you should check when ITS Software permissions prevent access on workstations. Start by checking folder security on the ITS Software installation directory, then verify user-group permissions and restart the affected session. If the issue continues, the Cache folder on the TACTICS Central server may also need to be removed and Tactics restarted.

How to adjust the ITS Software folder permissions:

1. Open the security properties for the ITS Software folder:
   • C:\Program Files (x86)\ITS Software
2. If the owner is set to SYSTEM, change it to Administrators.
3. Remove the SYSTEM user from the list.
4. Add Authenticated Users with Modify permissions for the ITS Software folder, subfolders, and files.
5. Log out and log back in.
6. Test access again from the workstation.

If access still does not work after the folder permission changes:

1. Review the workstation result when YuTraffic Explorer is opened.
2. Check the permissions on the Cache folder for reference.
3. Try applying the registry permissions so the user group has full control.
4. If needed, delete the Cache folder from:
   • C:\Program Files (x86)\ITS Software\TACTICS Central
5. Restart Tactics and any port servers on the Tactics Central server.

After each change, log out and log back in, then test whether the workstation can access YuTraffic Explorer normally.